Welcome to ITIL Tests Guide

ITIL Tests & Qualifications

What is ITIL?

ITIL is the most widely recognized consistent and exhaustive collection of best practices for IT Service Management. Used by thousands of companies around the world, the ITIL philosophy has risen further and accumulated the concepts which are part of various ITIL books and supporting professional qualification scheme.

How To Certify?

To enter the world of IT service management, the first core exam one needs to take is the ITIL® Foundation certification exam.

The ITIL® Foundation certification exam is a highly objective exam in which each question is accompanied by 4 available answer options. One of the choices is the correct answer while the rest are incorrect.

Out of the 40 total questions, you need to answer at least 26 correctly in one hour to pass the ITIL test.

There are two routes towards obtaining the ITIL Foundation level qualification – you can sit the exams at the end of a training course with an Accredited Training Organisation (ATO) or Accredited Trainer, or study privately and then book the exam without a training course via one of the ITIL Examination Institutes.

For later levels and exams, such as the Intermediate modules, training via an ATO is mandatory for all candidates. Although the entry-level and the next exams may seem as fairly easy to some, a large number of people fail in their first attempt.

While lack of preparation is a major cause of failure, lack of adequate practice tests and guides also keeps many test-takers from fulfilling their dreams. You can increase your chances of success in ITIL test even more with adequate ITIL guides and test papers found on this website.

There are four qualification levels within the scheme:

Foundation Level

The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Practitioner Level

The Practitioner level is the next stage in the ITIL scheme. It has been developed to provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organisations.

Intermediate Level

The Intermediate level qualification has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level and Practitioner, and provide an industry recognised qualification.

Expert Level

The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL qualifications and have attained a well rounded, superior knowledge and skills base in ITIL Best Practices.

Master Level

To achieve the ITIL Master qualification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

Let’s unpack the causes of failure and some common pitfalls in detail.

Common ITIL Test Mistakes

According to the ITIL® official site, 90% of the exam sitters pass the Foundation exam. So if majority of people taking the ITIL test are passing the exam, why not the other 10%?

The reason can’t be not retaining enough from the books. The 90% who pass the ITIL test don’t have super memories.  What’s missing is the right temperament, which comes from taking the ITIL practice tests and sample papers.

Underestimating The Amount of Preparation Required

65% passing score for the ITIL test may trick you into thinking that you can wing the exam, but not taking the exam syllabus seriously is a recipe for failure. Prepare with the intention of scoring 100%, not just passing marks.

The ITIL test papers can help you immensely in gauging your level of preparation and taking steps to strengthen it.

Answering Questions In A Hurry

Many candidates come under stress and panic during the ITIL test. So in acting hurriedly, the misunderstand a lot of questions and end up selecting the wrong answers.

If this is you, adequate practice with ITIL sample papers is highly crucial. Practice calming your mind and choosing answers thoughtfully with as many practice papers as possible.

With correct ITIL guidance, you can answer most of the questions within 35-40 minutes, and dedicate the remaining time to review your answers before finishing the exam.

Confusing ITIL Best Practices With Their Company’s Current Practices

Many people who take the ITIL test are professionals who already carry some years of experience in the field. When they see a question about something that related to a process which is already in place at their workplace, they mistakenly choose the answer which reveals their company’s practice, not the practice advocated by ITIL.

For example, an ITIL test question may ask you to select who has the ownership for a certain process. If your company is assigning this ownership to the wrong person according to ITIL, you may select the wrong answer.

So it’s crucial for the sake of exam to ignore how tasks are carried out at your organisation and retain only the best practices mentioned in ITIL literature. Our practice tests and ITIL guides will help you retain this focus and prepare the best for the exam.

Overthinking About Something Which Isn’t Complicated

The ITIL® exam is not about trying to make you fail or trick you with complex questions. All you are being tested for is your clear understanding of basic concepts.

Most of the questions can be taken at face value and answered by retaining carefully what you read in the books. But if you’re still saying “It can’t be that easy” to yourself a lot, follow our ITIL guides and practice hard until this negative voice goes away and doesn’t bother you during the actual exam.

ITIL Reading List

  • IT Service Management: Version 2.1

  • IT Service Management: Version 2.1

  • IT Service Management: Version 2.1

ITIL Example Question

Which of the following lists best describes the key attributes needed by Service Desk Staff?

  • A – Good interpersonal skills; tenacious; technically astute; firm
  • B – Business aware; articulate; methodical; tolerant; good interpersonal skills
  • C – Logical; methodical; tenacious; forthright; analytical
  • D – Well presented; technical specialist; numerate; good interpersonal skills

The correct answer is Answer B – The key word here is “Business Aware” None of the other answers include this point.

How To Prevent These Mistakes?

Want to improve your ITIL® skills before the big exam? This is where we fill the gap.

[Website Name] provides a full range of ITIL preparation resources, including mock tests, sample papers and practical guides to help you succeed in ITIL tests and get ahead in your career. 

We provide you several actual ITIL sample papers which you can download or try online to get a hang of real ITIL test. Each of these ITIL tests consists of 20 questions and official ITIL material.

So what are you waiting for? Set yourself a time limit and one of our popular free ITIL® Foundation practice test or go for a ITIL® Intermediate certification sample test.

Also, we advise you to take the exam within 2-3 days after you finish preparing. This gives you the maximum returns and increases your odds of success. Good luck!